Compliments: Tell Us About A Great Experience
If you have a wonderful story to share, we would love to hear from you. Please send an email to, [email protected], every email we receive gets acknowledged with the team and also importantly back to the sender.
Complaints: Sometimes Things Do Go Wrong
When this happens we need to know about it, if there is any part of our service that you are not satisfied with, please let us know by email to [email protected].
Here at PD Insurance, we have a formal complaints resolution process. We are committed to treating all our customers fairly and doing everything we can to resolve their complaint.
PD Insurance is underwritten by Pacific International Insurance Pty Ltd who is a proud member and participant of the Insurance and Financial Services Ombudsman Scheme IFSO.
Should You Wish to Lodge A Complaint
We agree to the following:
Should you still not be satisfied with the resolution of your complaint following the IDRC review, we will advise you of your rights to take the complaint to the IFSO.
PD Insurance will provide you with a letter of ‘deadlock’ to provide to IFSO and you have 2 (two) months from the date of the letter of ‘deadlock’ to lodge your complaint with them.
The IFSO scheme is a free and independent authority for all customers with a complaint about financial service providers. PD Insurance is one of the many companies in New Zealand which participates in this scheme.
For more information about the scheme please visit the IFSO website or contact them:
Freephone: 0800 888 202
Telephone: +64 4 499 7612
Email: [email protected]
Office hours: 8.30am to 5pm Monday to Friday
Insurance & Financial Services Ombudsman Scheme
PO Box 10-845